Terms and Conditions

Please read these terms & conditions carefully before using http://www.zussh.com website or ZUSH mobile applications which are operated and managed by Facaltaas Facility Management L.L.C.

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms and conditions. These terms and conditions apply to all visitors, users and others who access, download, register and use ZUSH website/application. By accessing, downloading or using the ZUSH website/application you agree to be bound by these terms. If you disagree with any part of the terms then you may not access website/application.

1.1. Intellectual Property Rights

ZUSH is owned and managed under copyright act by Facaltaas Facility Management L.L.C. All aspects of ZUSH website and application, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring, or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of Facaltaas Facility Management L.L.C. or written consent of owner. If Facaltaas Facility Management L.L.C. identifies that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.

1.2. Use of ZUSH Platforms (Web/App)

The ZUSH is a common platform for users and service partners that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force ZUSH to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.

1.3. User Information

ZUSH, during the new account registration, may ask user to share the personal information, which is required to deliver the service. ZUSH assumes user provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process. ZUSH only makes a sincere attempt to provide best service to its users and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the services requested and provided by users. ZUSH does not confirm the identity of users who they claim to be. If ZUSH finds any information wrong or any malpractice, agreement with user will be terminated with immediate effect. You hereby consent to receive communications by SMS, emails or calls from ZUSH or its affiliates or its partners with regard to the services provided by ZUSH or as facilitated by the ZUSH partners.

1.4. Service Partner Information

ZUSH performs the background verification and service quality checks of service partners to ensure the safety and security of users. ZUSH enters into Service Level Agreement (SLA) with every service partner during the on-boarding process. This attempt is a sincere effort to ensure the best and effective service to our users. ZUSH does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided. Service partner will be solely responsible for the services delivered, ZUSH in coordination with service partners will ensure that further support is offered within specific timeframes.

1.5. Account/Password Protection

User is solely responsible for maintaining the confidentiality of password and service account provided by ZUSH for accessing the offered service. User is solely and fully responsible for all activities that occur under the password or account. ZUSH has no control and expressly disclaims any liability derived therefrom over the use of any user's account. If the user is suspicious about the activities under the account or breach of account, he/she should immediately reach ZUSH to block the account.

1.6. Termination of Service

ZUSH reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time-to-time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. ZUSH also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with ZUSH. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the user. ZUSH offers 7 to 60 days warranty on service offered via ZUSH platform (warranty period is varied between services), any additional charges asked by service partner must be informed to customer care or info@zushh.com before making such payments.

1.7. Billing and Payment Policy

ZUSH offers its user to pay the service partner either through, online using net-banking/ debit card/ credit card or by cash. ZUSH expressly claims no responsibility of refund for payment made by cash. User is liable to pay the invoiced amount immediately after the work completion. ZUSH takes no responsibility for money paid to service partner without our knowledge or we have no control over payments made in cash to service partner other than what is agreed between ZUSH and user. Hence it is important that payments to be made directly to ZUSH via online payment options available on the platform. We discourage the service partners asking for any tips or reward, however if any user is doing so is completely based on their own will and decision.

If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the ZUSH customer care support at or mail at info@zushh.com. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway partners. If your payment status is not updated in the given time frame, please contact the bank for further enquiries, ZUSH does not take responsibility on such cases and payment will reflect in your bank account as per Bank's TAT.

1.8. Links to Other Websites

ZUSH may contain links to third-party websites or services that are not owned or controlled by Facaltaas Facility Management L.L.C. Facaltaas Facility Management L.L.C. has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Facaltaas Facility Management L.L.C. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

1.9. Service Delivery

ZUSH strongly discourages any direct contact with ZUSH Service Partners or any service requested directly by the user with the ZUSH service partner, as in such cases has no control or takes no responsibility on whatsoever situation or condition. ZUSH does not provide or deal with material or spare parts required for delivering the service. Users have an option to buy the material themselves to carry out the service or buy it through service partners. Service partner is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the service partner, if the damage is resolved with mutual understanding. User is requested to report/inform ZUSH immediately for any misconduct or unsatisfied behavior of any of our service partner so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the service partner and ZUSH will not be responsible in such case. Also, if the service partner involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. ZUSH will not be party to any such action.

1.10. Refund Policy

User is permitted to claim refund from ZUSH for:

• ✓False Service
• ✓Incomplete job
• ✓Missing Product
• ✓Paid for Non-available product
• ✓Misbehaviour from service partner

User can send a mail to info@zushh.com within 5 days from the day of job delivery with subject line "Job Reference #-Complaint Category". ZUSH team will register the complaint and share the complaint number within 24 hours via mail/ text message. User will receive the final status of the claim within 7 working days via mail. If the refund request is approved by ZUSH grievance redressal officer, refund amount will be credited to customer account within 48 hours (excluding holidays). ZUSH reserves the right to approve or decline a refund request; refund claim will be processed by gathering information about job delivery from service provider. The status of the claim will be shared along with reason for approval/decline with customer via registered mail id.

Note: Refund policy is applicable only to online payments.

1.11. Governing Law

These Terms shall be governed and construed in accordance with the UAE laws. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have between us regarding the service.

1.12. Dispute Resolution Management

ZUSH reserves the right to manage, resolve or decline the disputes with user. Any disputes raised by user will be processed by the ZUSH team and notify the user on acceptance of dispute, via mail along with complaint number. ZUSH team will enquire the complaint and based on the findings user will be receiving the response from ZUSH team within 7 working days from the day of complaint. If the user is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the UAE Law. The venue of the arbitration shall be Dubai, UAE. The language of the arbitration shall be English.

1.13. Changes to the 'Terms & Conditions' and Other Policies

ZUSH reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the users and service partners to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.